CANCELLATION & REFUND POLICY

Scope

This policy applies to project-based and recurring video editing services. Because services involve reserved production time and customized digital work, cancellation and refund rules differ from retail product returns.

Before Work Begins

If a client cancels before editing begins, any refund will depend on the payment arrangement, reserved production time, administrative work already performed, and any non-refundable fees disclosed before payment.

After Work Begins

Once editing, file preparation, media organization, syncing, captioning, color work, or another agreed production task has started, charges attributable to work already performed are generally not refundable.

Completed Work

Fees for completed and delivered custom editing work are generally non-refundable except where required by law or where Klynero Motion expressly agrees otherwise in writing.

Recurring Service Cancellation

A recurring service may be cancelled according to the billing terms agreed for that service. Cancellation stops future service after the applicable paid or notice period. Work already completed or production capacity already used during the current period is not automatically refundable.

Project Delays

A delay caused by missing client files, late feedback, changed instructions, inaccessible downloads, third-party platform issues, or other client-side dependencies does not by itself create a right to a refund.

Duplicate or Incorrect Charges

If a client believes a payment was duplicated or processed incorrectly, the client should contact Klynero Motion promptly with sufficient information to review the transaction.

Request Review

A cancellation or refund request should identify the client, project, payment, and reason for the request. Each request is reviewed based on the applicable project scope and work already performed.